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• Charlotte Hatch

  more than a year ago
  We came in for a 3:30 appointment to test drive the 2014 tdi Passat after test driving other Passats all day and much prior research. Chip was warm, engaging and professional. We had our little ones with us and he was impressive with them. Due to company recently being bought and no longer under Jay Wolf management, things like tags and GM signatures were a little hard to come by after 5:20 p.m. necessitating our return after the weekend. On Monday we were informed the computer lost our deal, and had to be rebuilt. So we waited on tags and more paperwork for 1 hour 20 minutes. This actually worked out for us as the Passat had a bad heater core and needed replacement as we learned on our first drive after paperwork was completed. We are grateful to Tim, the service technician, who listened to us describe the heating issue, recommended it be looked at, and I believe gave up his lunch break to do so. 5/5 Chip worked tirelessly behind the scenes to make sure we were taken care of. He went above and beyond. For only being part of the Acura team some 22 months, he has a wealth of customer service experience to dip into that other salesmen cannot match. 5/5 Adam in financials assisted us in finishing our paperwork and was the most trying individual to work with. We paid in full, by check. He did not give directions to his office to meet him. Adam had a hard time even pulling out a chair for me. I was holding a little one and paraphernalia. I had to request he do so after he began sliding paperwork across his desk, requesting signatures and never making eye contact with me whilst knowing I was still standing, unable to pull out a chair for myself. In addition he was critical of my efforts to ensure my spouse's information was included and correct. 2/5 We stated our price point and Acura met it. Chip and Tim were exceptional. Heater core was fixed properly without a charge to us. We left after 5 hours on Monday without our vehicle but Acura fixed it and Chip personally delivered it to our home Tuesday evening. A 45 minute drive. We highly recommend Acura of Springfield overall, whether car shopping new or used. 5/5
• Karen Banta

  more than a year ago
  Very nice guys in the service department. Excellent waiting lounge.
• Bob Biggens

  more than a year ago
  Smooth sales people smooth... In a very good way smooth.. not a rough sort of pushy you find commonly, but with tact.
• Malou Busselle

  more than a year ago
  Bought my RDX here five years ago. My car has been in different Acura dealer/service in other states and Springfield, MO has the best service I have had. The showroom as well as the costumer waiting area is clean and organized not to mention they provide Starbucks and panini!
• Heidi Gonzalez Medina

  more than a year ago
  Absolutely amazing. Andrei went above and beyond for us. Extremely personal and down to earth staff. I would suggest everyone go here. Thank you so much Andrei
• Kathryn Parham

  more than a year ago
  Fantastic place to buy a car! Customer service is top notch! Rob and Rick were great to work with...thanks guys!
• Robert Griffin

  more than a year ago
  Fantastic service. Recommended.
• Daniel Green

  more than a year ago
  Jon and the crew in the service department exceeded my expectations this morning. After a quick drop off I was taken directly to work with an on-demand driver who also picked me up when the car was done. Everything was great. Thanks guys!
• Cory Capps

  more than a year ago
  I took my TSX in for it's 100k service and I was very happy with how quick Ryan in service got things taken care of- my car sounds great again and I am very pleased with the quick turnaround time in their shop. When we are in the market for another Acura I know where I will be going!
• Blue Water Crusier

  more than a year ago
  Top-notch service by people that know what they’re talking about. affordable oil changes with complementary wash and vacuum and a free lunch on top of all that!
• Rachael Fuller

  more than a year ago
  My first time in here was today. I moved over here early march and i was due for an oil change. I am VERY impressed with how this Acura is ran. I will always come back here! Thank you for making me feel so welcome and comfortable. And lets not forget the NSX that is on display.
• Naya Smith

  more than a year ago
  I love how prompt and complete Acura of Springfield is with tending to customers. A notification popped up on my driver display screen yesterday that the battery in my key fob was low. I called the dealership to find out what kind of battery I needed to replace the low one. The amazing lady that answered the phone told me that if I brought my key fob in before 5, they would replace it. FOR FREE! I was so excited. I was able to make it in around 440. With it being 20 minutes until closing time, they still made time for me. I appreciate that service so much!

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